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FAQ's

FAQ.


•How retailoid.com serve you on online platform?

We are a shopping site that deals in countless products from regional, national, and international brands.We have huge collection of product in many categories such as electronics, Mobile, Apparel, Accessories, Home, and kitchen, Sports and fitness products, Books, lifestyle, contemporary art, pet care products and so on.


Do I need to sign up for purchasing products?

Joining in could bring you additional discounts during the first purchases. You could even sign up for newsletters for getting the necessary updates. But it is not mandatory to sign in; you do not have to sign up to buy anything. You can buy products without signing up too.


Shopping.


How do I make a purchase at retailoid.com?

Go to the product page, which you desire to buy and click on the buy button. Add your product to the cart, next, fill up your contact information such as mail id, contact number, and carefully fill in your shipping details. In the next processes you are informed with the total amount of products shopped. Then choose the payment mode as per your convenience.


How do I know whether my purchase is finished?

Once you are done with the payment method you will get to see a confirmation message on your computer screen with your order details. You will also receive a message and mail from us that you have completed the same.


Is it feasible for me to purchase products, which are already sold out?

Not right away. Nevertheless, be certain to check out other products from the broad range accessible on retailoid.com. You can return to the site and check out if your choice of merchandise is back in supply.


Will I acquire any assurance with my retailoid.com purchases?

We guarantee 100% consumer satisfaction, quality, support, security, and value for cash. All items that are sold on retailoid.com are new and wrapped under fixed period company warranty for software or hardware issues, wherever appropriate. Kindly go through the item page carefully for more information.


I did not receive an invoice with my goods bought from retailoid.com. What must I do?

All merchandise is delivered together with a bill. In case the bill is not provided to you with your delivered product, kindly contact us on 18002122011 or mail us at [email protected] and notify us regarding the same.

Payments


 How can I formulate payment for a product at retailoid.com ?

You can make use any one of the below payment methods:

  • Debit card
  • Credit card
  • Net banking (For all top banks)
  • Cash on Delivery (Accessible on select products)


Is it secure to make use of my credit card on retailoid.com?

All transactions on our website are 100% secure. We work with excellent payment gateways to do your payment. All the details are processed by making use of SSL data encryption that guards the details from being seen by anyone.

Are there any additional charges applicable on the shopping purchases?

No, Retailoid.com does not believe in collecting any additional charges from the customers, during the billing procedures the total amount will be maintained with the taxes if applicable.


Is there any charge for product delivery?

All the items purchased below 500 INR will be charged, the total bill above of Rs 500 will be for free of cost.


Are there any extra charges for the gift wraps?

Additional 50 Rs will be collected for the gift wrapping processes. Remember cash on delivery cannot be gift wrapped. Gift wrapping facility is only available if the products are sold by E-commerce majestic solutions Pvt. Ltd


Can I avail the EMI facilities at Retailoid.com?

You could avail EMI facilities for expensive phones, desktops or laptops.


Couriers.


How can I follow my order throughout shipment?

As soon as your product is shipped from our side, you will get a shipping authorization mail with your order AWB number. Kindly stopover at the equivalent shipping provider’s site moreover utilizes your AWB number to follow your shipment.


Can I get my orders on Sunday?

At Retailoid.com the buyers do get the exclusive privilege of getting the deliveries of the purchase done even on Sunday.


 Return policies.


What do I do to cancel my order with retailoid.com?

Kindly get in touch with our Customer Support at  18002122011 or else mail us at [email protected] and do mention your Order ID along with cancellation reason. For any applicable reasons such as multiple payments, scheduled time issues etc, we will call off your order and refund your money.


How do I request for returns of the product at Retailoid.com?

At our site we deliver all the products with honesty and authenticity, in case of any complains or defects we give the privilege of exchanging them in 15 days. At our site we try to keep our customer satisfied.  For returns you could simply drop up us a mail [email protected] or could simply call our customer care.


When the returns will not be accepted?

If the product does crosses its 15 days of limitation from the date of the delivery then the product will not be accepted.

 

  •        Hygiene issues
  •        If the product is damaged
  •        If the tags are misplacing and found with tampered conditions.
  •        Product with misplacing serial numbers.